Refund and Return Policy for themasakalibaga.com – Effective Date: 26/02/2023
1. Overview
Thank you for shopping at themasakalibaga.com . We value your satisfaction and want to ensure you have a positive experience with our products. Please read our Refund and Return Policy carefully before making a purchase.
2. Eligibility for Returns
2.1 Damaged or Defective Products: – If you receive a product that is damaged or defective, please contact us within 5 days of receiving the item. We will provide instructions on returning the product, and upon verification, we will offer a replacement or a full refund, including shipping costs.
2.2 Incorrect Items Received: – In the rare event that you receive an incorrect item, please notify us within 5 business days of receiving the product. We will arrange for the correct item to be shipped to you at no additional cost or provide a full refund.
2.3 Change of Mind: – We do not accept returns or provide refunds for products due to a change of mind. Please carefully review product details before making a purchase.
2.4 Unboxing Video: Recording an unboxing video is necessary for the returing the product. It will used to verify the defect of the product. If no video is available for the proof the product won’t be returned or exchanged.
3. Return Process
3.1 Contact Us: – To initiate a return, please contact our Customer Service team at themasakalibags@gmail.com . Provide your order number, details of the issue, and any relevant photos.
3.2 Authorization: – Our Customer Service team will review your request and provide instructions on the return process if applicable.
3.3 Shipping the Return: – If a return is authorized, please ship the product in its original packaging, along with any accessories and documentation, to the address provided by our Customer Service team. Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
4. Refund Process
4.1 Refund Approval: – Refunds will be processed once the returned item is received and inspected. We will notify you of the approval or rejection of your refund.
4.2 Refund Method: – Refunds will be issued to the original payment method used for the purchase.
4.3 Timing: – Please allow 5 business days for the refund to be processed after the return is approved. The actual timing may vary depending on your payment provider.
5. Non-Refundable Items
5.1 Gift Cards/Coupons: – Gift cards are non-refundable and cannot be exchanged for cash.
6. Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact us at themasakalibags@gmail.com .
Thank you for choosing themasakalibaga.com!
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